Terms & Conditions

  • All fitting consultations are by appointment only. Please remember to bring your shoes and well-fitted undergarments to ensure we can fit your garments well. A change of shoes or underwear at a later date can change the fit of your dress and incur further alterations to your garment and additional cost to you. 
  • We take a non refundable payment of £20 before your initial fitting appointment for bespoke consultation or bridal alterations services, which will then be deducted from the final quote price. 
  • It is essential to either keep to the appointed time or inform us of delays or cancellations. 
  • Payment should be made directly to us by cash or bank transfer. 
  • We accept no responsibility for gowns not fitting when collected due to increase or decrease in weight or any other reasons beyond our control. 
  • In the event of a wedding being cancelled for any reason whatsoever, the balance becomes payable immediately and the goods must be collected. You have a 30 day period to collect your goods, and if not retrieved within this framework we reserve the right to sell or dispose of them
  • The company cannot accept liability for clothes damaged whilst in the care of any third party- for example dry cleaners – who are engaged on your behalf. Their terms and conditions will automatically apply.
  • In our bespoke services, we adhere to ethical practices and cannot replicate the exact design of a dress, garment, or veil as it would constitute plagiarism. Instead, we work closely with you to create a unique and personalised piece, making necessary modifications to ensure originality and respect for intellectual property rights.
  • Please note made-to-order products, cannot be returned, or exchanged unless faulty. Should you decide to cancel your made-to-order item for any reason, a cancellation fee of 25% of the order price will be charged. This does not affect your statutory right. 
  • Prior to any photography or sharing of your wedding pictures on our social media platforms, we will seek consent. Additionally, when sharing with third parties we will only do so after receiving their agreement. 
  • We take extreme care in the selection of fabrics and trimmings, but we cannot always guarantee to supply the exact colour shade or design detail as the sample gown. There are shade variations with each new roll fabric used and we have no control over this and cannot be held responsible. 

Last updated: 5th March 2024

OneOffLondon Ltd.